PILOT INNOVATIONS AT WORK
PILOT "TURBOCHARGED" SIX SIGMA
After all this money I've spent on six sigma, where is the return on my investment?
Among the things we have learned behind this question
(and its related disappointment):
Early company adopters overstate the benefits, Projects are applied to inappropriate business situations, Practitioners focus on the toolset, not the mindset…they become "tool happy," Senior leadership fails to become fully involved as sponsors and set good metrics in place, Six sigma training is made overly-complex and breeds resistance within the workforce, People forget that six sigma is essentially good for analytics and that it is not a religion, Organizational staffing fails to have the right people in the right roles, Lack of effective engagement methods for issue resolution leave projects stuck in sigma limbo
Recent work trouble-shooting Six Sigma applications has led us to coin "Turbo-charged Lean Six Sigma" which is intended to deliver measurable value by achieving a fast rate of improvement. We narrow the focus and application of six sigma methods to five elements: customer satisfaction, cost, quality, process, speed and invested capital. Business cases for six sigma projects are developed using a relatively small set of six sigma tools, easily understood by the workforce. Added to this, we tap the power of engagement practices we've employed via Workout, GE CAP, and ACT. The result has been significant performance efficiencies in virtually every area of the business which improve customer and shareholder value. You get more from less.
Pilot Maxim #133
Other Innovations at Work:
