Representative Client Results
Client: McKesson
Challenge/engagement: This initiative was created to dramatically increase bench strength capable of driving growth across this $110+B health care giant. This flagship nine-month flagship development program engages high potential leaders on their most significant business challenges while building relationships and cohesion across all their business unites.
Sponsor: John Hammergren, CEO and Board Chairman
Duration: Begun in 2005, continuing to this day.
Results: Leaders Teaching Leaders has been a grand-slam home run in terms of measured project results, personal development targets achieved, and adoption of simple, effective tools and approaches for leading change. Also, ther now exists a peer community of leaders who know each other well and who are well positioned to drive growth and create greater value working across their business segments.
Client: CaridianBCT
Challenge/engagement: This acknowledged industry leader in blood component technologies, operationg in over 70 countries, faced a significant product and srategy retrenchment coupled with very high performance demands from private equity investors through a brutal downturn.
Sponsor: David Perez, CEO
Duration: March 2009 - November 2010
Results: "Raising The Bar" significanlly improved business results and created meaningful cultural shifts in attitudes and behaviors. WorkOut methods solved several business challenges. There was improved alignment among the executive team, and the six-month ROI based Leaders Learning Course engaged and restored connections among the top 120 leaders of the company. At their recente exit event, with a large multiple realized in its sale is attibuted directly to these works. At twice its former size, the company is well positioned for continued global growth.
Client: MasterCraft Boat Company
Challenge/engagement: The downturn significantly hurt all boating industry manufacturers, and forced dramatic reduction in workforce and hardship business repositioning
Sponsor: John Dorton, CEO
Duration: October, 2010 - present
Results: Recent work done using Pilot's Performance Tune Up tools and approach has substantially improved both its dealer-manufacturer relations and internal dynamics of their senior leadership on several fronts. Continuing work is re-positioning MasterCraft, manufacturer of the finest motor boats, into a more adaptive business model for the anticipated upturn in their market.
Client:Quintiles Transnational
Challenge/engagement: This company, the world's largest contract research organization (CRO) serving the pharmaceutical, biotechnology and healthcare industries, sought to introduce new leadership development and strategic coaching methodologies to enable greater value creation and to drive new business models for their markets.
Sponsor: John Ratliff, President and COO
Duration: Phase 1 launched in 2010
Results: Utilization of TriMetrix assessment instrument as a base, this "Top 100" leadership development included highly professional coaching to individuals for performance against aggressive deliverables coupled with development of their business unit teams. This action-learning intervention has produced substantially high performance improvement results across the leadership community with 90%+ recommending that the process be continued.
Client: Meridian Gold
Challenge/engagement: A successful mid-tier gold mining company underwent several unexpected challenges including loss of a major asset opportunity and the sudden death of their heir apparent. A new CEO had to develop a new strategy to accelerate value creation, build executive alignment and drive change across the business.
Sponsor: Edward Dowling, CEO
Duration: 2007-09
Results: Improved value in terms of operational excellence, better exploration practices, and pursued new partnering opportunities, and an exit event resulting in a 40% premium to shareholder value.
Client: WABCO
Challenge/engagement:This global leader in commercial vehicle braking, stability, suspension and transmission control systems strives to improve vehicle safety and operating costs. Anticipating increasing challenges associated with their global supply chain management, they sought to find a way to unify their global leadership community and build their effectiveness as leaders of change.
Sponsor: Kevin Tarrant, EVP Human Resources
Duration: 2008
Results: Education and adaptation of a simple, powerful change leadership tools for better, faster results in their business initiatives.
Client: Flying Miata
Challenge: This unique, spirited, and recognized after-market designer and supplier of performance parts for the MX5 had incurred several costly supply chain misses. Quality had suffered and key parts in the supply chain were of questionable quality and erratic availability.
Sponsors: Bill and Terry Cardell, Owners
Duration: 2008 to present
Results: A "Summit" meeting of all employees generated significant ideas and commitment to drive necessary change to preserve the brand, its quality, and to develop new market solutions for both the existing customer base and a new higher-value segment. 2010 finished "in the black" with a strong, cohesive workforce continuing to deliver high customer satisfaction in all areas of their business.
Client: National Marine Manufacturers Association
Challenge/engagement: Five years after the last strategy, and given the downturn, this Board of Directors (over thirty strong) came together to review progress and to advise its Staff on issues related to the "New Normal" and the challenges seen on the horizon.
Sponsor: Thom Dammrich, President
Duration: Several months in 2010
Results: A historic review and recognition of remarkable results achieved since 2004 and substantial input given in a highly candid and usable format for development of the new strategy.
Client: Transamerica Real Estate Tax Service
Engagement: To turn-around five years of decreasing financial performance due to lapses in leadership and technology investments which failed to deliver.
Sponsor: James Schoedinger, President
Duration: 2001-03
Results: Executive team alignment, clarification of strategy, engagement of the entire organization on key business targets, and an aggressive execution process resulted in a five-fold increase in pre-tax income while simultaneously installing requisite tools and skill sets for sustained growth. A substantial premium was realized upon sale of the company.
Client: IBM Corporation
Challenge/engagement: To preserve IBM's single brand...To integrate hardware, software, services and networking to form a solution provider mindset and capability world-wide...To gain speed and restore IBM's culture to greatness.
Sponsor: Lou Gerstner, President and Chairman
Duration: 1994-2001
Results: Accelerate Change Together fundamentally supported IBM's turn-around resulting in 500+% increase in shareholder value via hundreds of productivity and performance improvements achieved by hundreds of Accelerate Change Together initiatives.
Client: General Electric Appliances
Challenge/engagement: WorkOut process to recover from a disastrous new product failure and address years of poor-to-hostile relationships between the labor force and management.
Sponsor: Gary Rogers, President
Duration: 1989-94
Results: In an industry notorious for no price growth, extraordinary gains in productivity and innovation were achieved by bringing together constituents from all levels and all functions of GEA's businesses, including customers and suppliers. This initiative fundamentally contributed to the saving of thousands of jobs at Appliance Park.
Client: General Electric Management Development Institute - Crotonville
Engagement: As faculty and consultants, Chris Cappy and Pilot resources provided leadership and team development to BMC, MDC, NMDC, and other action-learning based curriculua delivered to the entire GE leadership community in New York and select locations globally.
Sponsor: Jack Welch, CEO
Duration: 1985-1994
Results: This era was characterized by phenomenal growth in GE business performance and the launch of competency-based leadership coaching, action learning based team building and advanced leadership development programs, and the Workout and CAP processes for business and cultural change.
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